introduction:

At Dar Al Amirat, we understand the importance of providing exceptional customer service and ensuring your complete satisfaction with your purchase.

We would like to clarify our return and exchange policy to ensure a comfortable and reliable purchasing experience for you. Please pay attention to the following points which cover how to deal with different situations you may encounter after your purchase.

• Can I return or exchange makeup products?

For the safety of all our customers, we cannot accept returns or exchanges for makeup products after purchase.

• What happens if I am not home when my order comes?

We will try to deliver your order three times. If you are not present, we will return the order to our warehouse and refund the amount you paid, less the 18 SAR delivery fee.

• What do I do if I receive the wrong, damaged, or damaged product, or if I have a problem with a product?

You must notify us of any problems you experience with the products within seven days of receiving them.

If you receive a product that is not what you ordered or if it is damaged, please contact us immediately via the unified number 14688 9200.

Send us the product photo and your order details so we can better assist you. If the product is furniture or an appliance, a video must be filmed to explain the problem accurately.

Accordingly, we will work to solve the problem quickly, either by sending a replacement product or returning the value of the product to you, as we will return the amount to the original card that you used.

• It may take from one to 14 days for the amount to appear in your account, according to the Saudi payment system.
• You must notify us of the problem within seven days from the date you receive it, and we apologize for our inability to deal with any returns after the specified period.

• What happens if I want to return a product that is not defective or problematic?

If you want to return a product from all care sections except the makeup section and it is not defective, we will deduct 18 riyals from the refund amount to cover delivery costs. As for orders for the furniture department, 100 riyals will be deducted to cover delivery costs.

• What if I cancel my order an hour after completing the order?

If you cancel your order an hour after completing the order, a 10 riyal cancellation fee will be applied - these fees are not applied if the cancellation is made within an hour of completing the order -

• What happens if the payment method is on delivery and I do not receive my order?

If you choose the cash on delivery method and do not receive your order after the representative tries to deliver it three times, you will not be able to use this method again in the future.

• My order was canceled due to product not being available. Has the amount been withdrawn from my account?

Don't worry, we haven't withdrawn money from your account. We only withdraw money when we ship your order. If the order is cancelled, the reserved amount will be automatically canceled and returned by the payment gateway to the original payment card…. For any inquiries, please contact the Princesses House technical support team, or your bank.

• What if part of my order is out of stock?

If a particular product is not available after placing an order, we will cancel the unavailable product from the invoice. Note that you will be informed by our team, and the amount of the unavailable product will be refunded. If you encounter a problem, please contact customer service for assistance.

• What if I request a replacement for a product that is more expensive than the one I ordered? Do I pay the difference?

If you receive an alternative, more expensive product based on your order, you will need to pay the difference in price.

• What if I receive a duplicate request?

If you receive a duplicate order in error, we will return the product at our expense.

• Can I get a refund on delivery fees?

Shipping and payment processing costs are non-refundable. However, if the products you received are damaged or unusable, only in this case shipping costs can be refunded.

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We wish you an enjoyable shopping experience with Dar Al Amirat